Q: How can I pay for my order?
A: We accept most major credit cards, including:
- And American Express
Q: Can I get a refund on my order?
A: We are happy to issue you a refund if you are not satisfied with your order. You will receive your refund within 14 days of the original date on which you placed your order.
Q: What items are eligible for return?
A: An item can only be returned if it is unaltered and unworn. Returned items must be in the same condition as they were when they were shipped to you.
Some items are not eligible for return. These include:
- Items for Homecoming and Prom
Q: Does Morgan Claire pay the shipping for returned items?
A: No. Customers are responsible for the cost of returning items. We suggest that you use a shipping method that will provide a tracking number for your reference and proof of receipt. Morgan Claire is not responsible for returned items that get lost in the mail.
Q: Can I return something that I bought online at a store location?
A: No. Items that are purchased on the Morgan Claire website cannot be returned at store locations. Returns and exchange policies vary based on the individual store.
Q: How can I return my items?
A: You need an account with us to return an item. If you purchased your order as a guest, then you will need to convert your guest account to a customer account. After that, you can follow our helpful instructions to initiate and process your return.
Q: Where are my items shipping from?
A: We ship all of our products from our warehouse, located in Lafayette, Louisiana.
Q: How much does shipping cost?
A: We offer a $2.77 flat rate for shipping. We ship our items through USPS First Class Mail. Items typically take 1-2 business days for processing, packaging, and shipping. Your order should arrive 2-3 business days after the date that it was shipped to you.
Q: I haven’t received my package. What do I do?
A: If a package is lost in transit or sent to the wrong address, we will investigate the issue. We cannot offer refunds for packages that have a receipt of delivery to the correct address from the shipping carrier.